Fan Access FAQ
WHY DO I WANT TO REGISTER FOR CMA FEST FAN ACCESS?
CMA Fest Fan Access is available to ensure you have the BEST festival experience possible. By registering for Fan Access, you are entered to win a VIP trip for two to the 2018 CMA Music Festival including airfare, four night hotel stay and FRONT ROW TICKETS at Nissan Stadium! If that's not reason enough, check out some other perks:
-Instant chances to win on-site prizes by scanning your QR code at any CMA Fest Scan Station.
-Complete your Fan Access Passport for more chances to win. The more actions, the bigger the prize!
-You must be registered for Fan Access to enter the Ultimate Fan Experiences Drawing - and you definitely don't want to miss that!
HOW DO I REGISTER FOR FAN ACCESS?
Step 1: Download the free CMA Fest App from the App Store or Google Play Store and click "Fan Access" on the home screen. Then click "Register Now."
Visit CMAfest.com/FanAccess and click "Register Now."
Step 2: Complete the form and click "Next."
Step 3: You should now receive your QR code that can be used at Scan Stations on-site at the festival for chances to win prizes! Your QR code will now be available any time you need it within your Fan Access profile.
That's it! How easy was that?!
WHAT IF I'M ALREADY REGISTERED FOR FAN ACCESS?
You're one step ahead already!
CMA Fest 4-day pass holders:
Step 1: Log in to your Fan Access profile by entering your registered email address in the CMA Fest App or on CMAfest.com/FanAccess to receive your personal QR code.
Step 2: Link your 4-day pass with your personal QR code by following the instructions in "How do I link my QR code with my CMA Fest 4-day pass?"
Not a CMA Fest 4-day pass holder?
All you need to do is get your personal QR code by following the steps in "Where do I find my QR code?"
WHERE DO I FIND MY QR CODE?
It's simple! Go to the Fan Access homepage in the CMA Fest App.
Step 1: Click "I'm already registered."
Step 2: Enter your registered email address to log in to your Fan Access profile.
Voilà! Your QR code will magically appear.
Note: If you don't have the CMA Fest app, check the email you used to register as it was also emailed to you.CLOSE WINDOW
WHAT IF I DON'T FIND MY QR CODE IN THE APP OR IN MY EMAIL?
We've got you covered! Just follow the instructions below.
Step 1: Click here. (Note that this link will not be live until June 1, but you don't need your QR code until CMA Fest begins.)
Step 2: Log in with your registered Fan Access email address or phone number.
Step 3: Your QR Code should now appear on the webpage! You will also be resent the registration confirmation email with your QR code and landing page link.CLOSE WINDOW
WHY DO I WANT TO LINK MY QR CODE WITH MY CMA FEST 4-DAY PASS?
We want to make things easy for you! Now you don't have to worry about the hassle of getting out your cell phone or printing your QR code. You can now use your CMA Fest 4-day pass at Scan Stations on-site for chances to win prizes. Only one 4-day pass can be linked per Fan Access profile, so make sure your friends and family register their own pass.CLOSE WINDOW
HOW DO I LINK MY QR CODE WITH MY CMA FEST 4-DAY PASS?
Step 2: When prompted, enter the 7-digit code found on the front of your CMA Fest 4-day pass.
It's THAT easy! You can now use your CMA Fest 4-day pass at Scan Stations on-site for chances to win prizes.
WHERE AND HOW DO I USE MY QR CODE?
You won't need your QR code until CMA Fest begins. Once on-site, you'll find Scan Stations throughout the festival footprint.
Step 1 (and only!): Place your QR code (from your phone, linked 4-day pass or printout) under the scanner.
You will instantly be notified if you've won a prize! Plus, don't forget to complete the actions in your Fan Access Passport for more chances to win.CLOSE WINDOW
WHAT IS MY FAN ACCESS PASSPORT?
Think of it as a digital passport. As you visit areas throughout the festival, check in at designated Scan Stations by scanning your personal QR code. This will digitally "stamp" your Fan Access Passport. You have all four days (June 8-11) to visit as many areas as possible. Visit your Fan Access profile to find the actions needed to complete your passport and to track your progress. The more areas you visit and check in, the bigger the prize in which you are eligible to win! The entry period for your Fan Access Passport ends at 11 AM CT on Sunday (June 11). Winners will be notified at 12 PM CT on Sunday, and winners must pick up prize by 5 PM CT that day in the Music City Center on Level 2.CLOSE WINDOW
HOW DO I WIN PRIZES INSTANTLY ON-SITE?
As you're working to complete your Fan Access Passport, you also have instant chances to win! You will be notified via text message after you scan your QR code at the designated Scan Stations. You will then be prompted to pick up your prize in the Music City Center on Level 2.CLOSE WINDOW
WHO IS ELIGIBLE TO WIN PRIZES?
Instant win and Fan Access Passport prizing are open to legal residents of the United States and District of Columbia, who are at least 18 years old. By scanning your QR code at Festival Scan Stations, you agree to the CMA Fest Fan Access Instant Prize Rules and Tiered Prize Rules. Remember, you don't have to be a 4-day CMA Fest pass holder to win prizes!CLOSE WINDOW
WHAT IF I AM NOT A CMA FEST 4-DAY PASS HOLDER?
No worries! You can still use your QR code at Scan Stations throughout the festival for chances to win awesome prizes.
Plus, remember there's still so much to do even if you don't have a 4-day pass to CMA Fest. ALL outside stages and activities are free and open to the public. You can also visit XFINITY Fan Fair X for just $10 per day (or $25 for all four days) where you can find three more stages, artist meet and greets, interactive experiences and more. And the fun doesn't end when the sun goes down. Make sure to visit the Cracker Barrel Country Roads Stage at Ascend Amphitheater for FREE concerts! (June 8-11 | 7-10:30 PM)CLOSE WINDOW
WHY DO I WANT TO ENTER THE ULTIMATE FAN EXPERIENCES DRAWING?
The Ultimate Fan Experiences drawing gives you the opportunity to win meet and greets with some of your favorite artists or see exclusive performances in the HGTV Lodge. The drawing opens at 10 AM CT on Tuesday, May 30 and closes on Thursday, June 1 at 10 AM CT, so be sure to submit your picks!CLOSE WINDOW
HOW DO I ENTER THE ULTIMATE FAN EXPERIENCES DRAWING?
Step 1: Step 1: Visit CMAfest.com/FanAccess and log in May 30 – June 1 using your registered email address.
Step 2: Submit your picks by selecting your preferred artist experiences. You can either put all of your picks towards your favorite artist to increase your chances, or spread them out. Be confident in your choices, because once picks are submitted, no changes can be made!
Step 3: Sit back and wait for an email from us on June 2 letting you know that winners have been randomly chosen and how to claim your prize. At that time, you can log back in to your Fan Access profile to see if you've won. Good luck!CLOSE WINDOW
WHEN WILL I BE NOTIFIED IF I WON?
You will hear from us on Friday, June 2, whether or not you are a winner. You will be notified via email, so be on the lookout beginning at 10 AM CT that morning. You will then be instructed to log in to Fan Access to see if you have won.
Winners: Remember that you MUST claim your winning prize by Tuesday, June 6 at 12 PM CT by logging back in to Fan Access or your prize will be forfeited and awarded to an alternate winner. Nothing will need to be picked up or claimed on-site at the festival– all you need is your QR code!
Didn't win? ☹ Don't worry, there are still other chances to win! Most meet and greets don’t require winning, and you can simply hop in line once inside Fan Fair X. Plus, there will be more chances to win other prizes on-site at CMA Fest. Use your QR code at Scan Stations throughout the festival for instant chances to win.CLOSE WINDOW
HOW DO I CLAIM MY PRIZE IN THE ULTIMATE FAN EXPERIENCES DRAWING?
It's easy! Once you've logged in to Fan Access and have been notified that you are a winner, just click "Claim My Prize" to secure your experience. You MUST claim your prize by Tuesday, June 6 or it will be awarded to an alternate winner. You will always be able to see your claimed prize within your Fan Access profile to remind you of the day and time of your experience.
Nothing will need to be picked up or claimed on-site at the festival– all you need is your QR code!CLOSE WINDOW
HOW DO I REDEEM MY PRIZE FROM THE ULTIMATE FAN EXPERIENCES DRAWING ON-SITE?
It’s finally time to meet your favorite artist or see an exclusive performance in the HGTV Lodge! You and your guest must arrive at the specified location to check in ONE HOUR before your scheduled time.
You will also receive a reminder text message 30 minutes before your scheduled check-in time.
We're going green! There will be no paper tickets to pick up this year when you arrive at CMA Fest, so make sure to have your QR code with you!CLOSE WINDOW